Halifax has explained a cash limit rule that applies to all customers after a query from a saver.
A person contacted the bank over X after struggling to find the information they wanted online.
They queried: “How much cash can I draw from an actual branch at any one time? Tried to find the answer on your website but to no avail.”
In response, the bank said: “You can withdraw up to £2,500 in branch without prior notification. For amounts greater than this, they’d require 48 hours notice.”
Halifax customers can withdraw up to £800 a day from their account using a cash machine.
With regard to getting out cash in branch, the Halifax website explains: “The daily maximum cash withdrawal over the branch counter is £2,500, unless you have pre-ordered a higher amount.
“If you wish to withdraw more than £2,500 in cash, you will need to give your branch advance notice. When making large withdrawals, you will need to prove your identity.”
If you are an existing customer, you use your existing bank card with Chip & Pin to verify your identity.
The bank’s website states that “in most cases” you can also confirm your identity by providing one of these:
- A current UK photo driving licence
- Passport from the United Kingdom
- Biometric Residence Permit card.
Halifax recently took another query from a Clarity credit card customer with a question about what would happen if their card was stolen while they were abroad.
They asked: “If the worst was to happen and my card was stolen, would Google Pay linked to that same card still work or would it be disabled once the card is reported as stolen?”
Halifax stated that lost and stolen cards are blocked “at once”, and that the replacement card would be updated in the person’s Google Wallet app “when they’re produced”.
The bank also spelled out that the replacement card would be updated in the customer’s wallet automatically the next day and that a physical card would be sent to their home address.
The customer asked a further question: “I’ve tried setting up Google Pay but it’s saying I need to speak to someone and the department is closed. Is this the normal process?”
Halifax responded: “Yes there are occasions when you need to contact your bank to complete the verification.
“If you use the mobile banking app you can use the ‘message us’ option and my colleague can look to assist.”
