Many HSBC customers are reportedly having trouble with their online banking apps after an apparent outage.
The problems started around 3pm, and more than 1,700 complaints have been logged on Downdetector – the real-time service monitor site – so far.
HSBC’s website states no planned maintenance work is being carried out on its digital services.
A statement from the bank, posted on social media platform X, reads: “Service update 4:12pm: We’re really sorry that some services are currently unavailable in online and mobile banking.
“We understand this is frustrating, and our teams are investigating the issue.”
Of the reported issues on Downdetector, 46% of customers said they’re having trouble accessing mobile banking, while 42% have reported problems accessing online banking. A further 11% reported issues with their “online login”.
Customers have been taking to X to share their experiences. One X user wrote: “Trying to log on to online banking. Not getting beyond enter your username. Trying mobile app – service not available.”
Another wrote to the banking giant: “@HSBC are your services offline? I’ve had payment to me rejected today and I am unable to login via App or Website.”
A third wrote: “Why can’t I use the app? I’m trying to make a payment and I’m unable to authorise this.”
The recent outage is the latest in a series affecting major banks, with Barclays, Lloyds, and Halifax also experiencing similar issues in the past few weeks.
HSBC posted on X: “Service Update 5pm: We’re working hard to fix an intermittent issue with Mobile and Online Banking services. Debit and credit cards, digital wallet and ATMs are all working. You can still authorise online card purchases via SMS. We’re really sorry, please check back for updates.”
