Nationwide Building Society has issued an update following reports that hundreds of customers were locked out of their online and mobile banking apps.
Problems started at around 1.30pm, and more than 1,200 complaints were logged on Downdetector – the real-time service monitor site.
In new posts on X to disgruntled customers complaining about the issues, Nationwide said: “Our technical issues this afternoon have now been resolved, and everything is working normally.”
For those still experiencing issues, the mutual continued: “If you’re still unable to view your accounts or make payments, please give us a call on 03457 302011 or start a chat with us via the banking app or internet bank, and one of the team will be happy to look into this further.”
Of the reported issues on Downdetector, 65% of customers said they were having trouble accessing mobile banking, while 29% reported problems accessing online banking. A further 6% reported issues with their account balances.
One customer wrote on X: “Your site is down, no access to account. Funds arriving are not appearing [and] can’t transfer between accounts – would suggest this is not a few isolated customers.”
They added: “It is not displaying my balance.”
Another added: “I can’t use my Apple Pay or card. Compensation? Like when the overdraft issue occurred and I was yet again locked out for other peoples issues? This is ridiculous” [SIC]
A spokesperson from Nationwide said: “Due to a technical issue, some customers were unable to view all their account information earlier today. This was resolved within half an hour and everything is now working as normal. We apologise for any inconvenience caused.”
