Santander’s banking services are down, leaving customers unable to make payments or transfers.
Outage reports began to be reported on service status tracking site Downdetector at around 12.17pm.
According to the site, as of 2.48pm, 53% of the issues reported related to customers reporting not being able to make instant payments
26% of reports were related to card payments, with 21% related to Business Web – Login, the site says.
One person on the site commented: “Santander app not showing payees, cannot make payments. Anyone else having issues?”
Another asked: “anyone know how long this will be for?”
Users also voiced their frustration on social media, with one person writing on X: “I can’t do back transfers between accounts or to my payees. What’s going on?”
A different user said: “Santander please sort your mobile banking out at a pub and i can’t even transfer money,” as reported by The Sun.
A spokesperson for the bank said: “We aware that customers are currently unable to access some of our services.
“We’re very sorry for the inconvenience this is causing and are urgently working to fix the problem.
“We would like to reassure our customers that no customer will be left out of pocket,” they added.
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